Grievance Redressal
We take every complaint seriously. Here's how to reach us.
Grievance Officer
In accordance with the IRDAI Web Aggregator Regulations, 2017
Company: CheckYourPremium (IRDAI/WBA/2025 — IRDAI Registered Web Aggregator)
Address: B3/501, Ruchi Lifescapes, Bhopal – 462 047
Email: support@checkyourpremium.com
Phone: 0755-4932378
Response Time: Within 30 days of receipt of grievance
Grievance Redressal Process
Step 1
Contact Customer Support
Email us at support@checkyourpremium.com or call 0755-4932378. Most issues are resolved within 24–48 hours.
Step 2
Escalate to Grievance Officer
If unsatisfied with the initial response, escalate to our Grievance Officer using the contact details below. You will receive a written acknowledgement within 3 business days.
Step 3
IRDAI Bima Bharosa Portal
If your grievance is not resolved within 30 days, you may approach IRDAI through the Bima Bharosa portal at https://bimabharosa.irdai.gov.in or call the IRDAI helpline: 155255 / 1800 4254 732.
What to Include in Your Grievance
- ✓Your full name and contact details (phone, email)
- ✓Policy number or quote reference (if applicable)
- ✓Name of the insurer involved (if applicable)
- ✓Detailed description of your complaint
- ✓Steps you have already taken to resolve the issue
- ✓Relevant documents (screenshots, emails, policy copy)
- ✓Your desired resolution
🏛️ IRDAI Grievance Portal
If your complaint is not resolved within 30 days, or you are dissatisfied with our response, you may lodge a complaint directly with IRDAI:
- 🌐 Portal: https://bimabharosa.irdai.gov.in
- 📞 Helpline: 155255 or 1800 4254 732 (Toll-free)
- 📧 Email: complaints@irdai.gov.in